FREQUENTLY ASKED QUESTIONS
How does siam super work?
- Choose all the Thai Items that you want from all categories (Yes even food, drinks, groceries, EVERYTHING!)
- Add to cart
- Checkout
- Choose your delivery time-slot
- Your items will be delivered altogether to you with 1 delivery fee!(except for Fashion items that will take a 10-14 working days but you still pay 1 delivery fee- we’re trying to work this out)
How long will it take for me to receive my order?
Choose your delivery slot at the check out page and we will deliver during the slot that you chose.Â
We currently have 2 delivery slots per day.
3pm-5pm & 5pm-7pm
How long will it take for me to receive my order?
Choose your delivery slot at the check out page and we will deliver during the slot that you chose.Â
We currently have 2 delivery slots per day.
3-5pm & 7-9pm
Â
i received wrong items, what should i do?
Kindly drop us an email at [email protected] and we will fix it for you!
Can i self-collect my order?
Unfortunately, not at the moment but we will update this space once self-collection is available!
How much is delivery charge?
$8 island-wide delivery charge except to Tuas, Sentosa & Jurong Island.
For orders to Sentosa, Tuas and Jurong Island will be $15.Â
Free Delivery for orders above $100.Â
For orders to Sentosa, Tuas and Jurong island, Free Delivery above $150.Â
can i change my order?
Yes you can, within 1 hours of placing your order. But if you’ve placed your order for a same-day delivery and our delivery guys are out for delivery or you items are already prepared then unfortunately no. Kindly reach out to us ASAP to make any changes and we will try our best to help you!
what are the payment modes available?
We accept PayNow, Visa, Master, Grabpay. But we really prefer PayNow. 🙂
cAN I REQUEST FOR A REFUND?
We do not accept refunds, unless we made a mistake on your order. Do drop us an email at [email protected]Â
I DID NOT RECEIVE MY ORDER, WHAT SHOULD I DO?
Ask us for help at our live chat. (Bottom Right of the page)
Someone will attend to you.Â
Can't find your question in our list?
Please drop us an email and ask away! Every question will help us to build a better FAQ page!